Q1: Does your enterprise only engage in merchandise trading or possess independent production workshops?
A: We adopt an integrated model combining in-house manufacturing and overseas trading. We have concentrated on developing and manufacturing testing instruments for 18 years, and accumulated 14 years of cross-border export operation experience.
Q2: How can clients match the most appropriate testing equipment to their demands?
A: Kindly inform our specialist team of your targeted test items and corresponding technical indicators, and we will provide targeted and optimized equipment selection proposals.
Q3: What is your standard production and shipment lead time?
A: Most mainstream instrument models are stocked in our production plant all year round. For out-of-stock specifications, production and delivery will be completed within 15 to 20 working days upon receiving your advance deposit. Priority production schedules can be arranged for rush order demands.
Q4: Is customized equipment development available on demand?
A: Customized manufacturing service is fully supported. Apart from standard-specification testing equipment, we can tailor non-standard machines strictly in accordance with your actual application demands. Feel free to share your detailed technical requirements, and we will fully cater to all your testing scenarios.
Q5: Are clients allowed to conduct on-site factory inspections prior to order confirmation?
A: We sincerely welcome every customer and their professional teams to inspect our production base. Our staff will provide full support including hotel reservation coordination and dedicated airport transfer service.
Q6: What after-sales guarantee services are provided for your instruments?
A: All testing machines come with a twelve-month full coverage warranty. Within the warranty coverage, we supply continuous remote technical guidance and free replacement of defective spare parts. On-site troubleshooting by our professional engineering team can be organized when necessary.
Q7: What packaging solution is adopted for finished machines, and can it guarantee intact transit?
A: Every complete instrument is packaged with export-grade solid wooden crates to achieve comprehensive shockproof and collision-resistant protection. Large quantities of our testing devices have been shipped to global destinations via sea freight and air freight with zero damage records during transit.
